Shipping policy

SAMO — Shipping Policy

SAMO delivers skincare and body wellness products across Pakistan.

1. Order Processing
Orders are carefully checked and packed before dispatch. Orders are generally processed and dispatched within 1–2 business days after confirmation.

2. Delivery Time
Estimated delivery time is 5–7 business days after dispatch. Delivery times may vary depending on the customer’s location and courier service.

3. Delivery Delays
Delivery may occasionally take longer due to public holidays, weather conditions, courier delays, remote-area delivery, or other circumstances beyond SAMO’s control.

4. Order Information
Please provide a complete and accurate delivery address and an active contact number when placing your order. SAMO is not responsible for delays caused by incorrect or incomplete information provided by the customer.

5. Delivery Inspection
Customers are advised to check the package at the time of delivery. If the package appears damaged, please record a proper unboxing video and contact SAMO within 24–48 hours of receiving the order.

6. Damaged or Incorrect Orders
For damaged, leaked, defective, missing, or incorrect products, please contact us within 24–48 hours with the required unboxing video. Approved claims will be handled according to our Exchange Policy.

7. Shipping Charges
Applicable delivery charges will be shown at checkout before the order is placed.

SAMO — Skin Aesthetic & Modern Optimization
Skincare & Body Wellness