Terms of service
SAMO- Terms of service
Welcome to SAMO. These Terms of Service govern your use of our website and your purchase of SAMO skincare and body wellness products.
By accessing our website or placing an order, you agree to these Terms of Service, along with our Return & Refund Policy, Shipping Policy and Privacy Policy.
1. Products & Information
SAMO offers skincare, pigmentation and scar care products, body wellness products, supplements and other health-support products.
We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate. However, slight differences in product packaging, colour or appearance may occur.
2. Product Use
Our products should be used according to the instructions provided with the product.
SAMO products are not intended to replace professional medical advice, diagnosis or treatment. If you have a medical condition, are pregnant or breastfeeding, take medication, or have concerns about using a product, consult a qualified healthcare professional before use.
3. Orders & Payments
By placing an order, you agree to provide accurate and complete information.
SAMO reserves the right to cancel or decline an order in cases including incorrect pricing, product availability issues, incomplete information, suspected fraudulent activity or other circumstances requiring cancellation.
4. Prices
All prices displayed on our website are in Pakistani Rupees (PKR), unless otherwise stated.
SAMO reserves the right to change product prices, offers or promotions at any time without prior notice.
5. Shipping
Orders are processed and dispatched according to our Shipping Policy.
Delivery times may vary depending on the customer's location, courier service and circumstances beyond SAMO's control.
6. Returns, Refunds & Exchanges
Returns, refunds and exchanges are handled according to our Return & Refund Policy.
Customers are required to follow the stated claim procedure and provide the required unboxing video within the specified time where applicable.
7. Intellectual Property
All content on the SAMO website, including logos, brand names, product images, photographs, graphics, text and designs, is the property of SAMO or its respective owners and may not be copied, reproduced or used without permission.
8. Website Use
You agree not to misuse our website, attempt to gain unauthorized access, interfere with its operation, or use the website for any unlawful purpose.
9. Changes to These Terms
SAMO may update or modify these Terms of Service from time to time. Any updated version will be posted on this page.
10. Contact
For questions regarding these Terms of Service, orders or products, please contact SAMO through our official contact channels.